Return & Refund Policy

Thank you for shopping at 10jersey.com! We are committed to delivering high-quality products and exceptional customer service. We hope you are completely satisfied with your 10jersey purchases. However, in case you need to return or refund your order, this policy outlines the guidelines and procedures for products purchased from our online store.

We will arrange for a new package to be shipped to you under the following circumstances:

Size Issues: If the item you received does not fit, please send us a photo of you wearing it so that we can confirm the sizing issue.

Once approved, you do not need to return the original jersey — you may keep it. We can arrange a replacement shipment for the correct size, subject to a £9 reshipping fee per replacement item.

Customs Hold or Loss: If your package is lost or held by customs, please provide the relevant proof. Once confirmed, we will reship the package to you for free and ensure that you receive it successfully.

Delayed Delivery: If the declared delivery time exceeds 30 days, or if your online tracking shows it has been more than 60 days, please contact us, and we will promptly reship the package to you for free.

Products Eligible for Returns or Refunds

  • You can return products within 14 days from the date of receiving them. The items must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact.

  • Sale items are not eligible for returns or refunds.

  • Personalized or customized items cannot be returned unless they have defects or damage.

Return Shipping Fee

If you wish to return or request a refund, please follow these steps:

  1. Within 14 days of receiving your order, contact our customer support team at support@10jersey.com. Provide your order number and detailed information about the items you want to return.

  2. Our customer support team will guide you through the return or refund process.

Return Process

Customers are responsible for covering the return shipping costs.

Policy Changes

We reserve the right to modify or update this return policy at any time. Any changes will become effective after being published on our website. Purchasing products from 10jersey.com implies your agreement to comply with this return policy.

Contact Us

If you have any questions or need further assistance, please contact us through the WhatsApp button on our website. When contacting us, please provide your order number so we can help you faster. Thank you for shopping with us!